Withdraw eZ Cash from Sampath Bank ATMs

Introducing more sufficient places to withdraw eZ Cash. With this facility, eZ Cash account holders can withdraw money at their convenience from any Sampath Bank ATM. Please note that this facility can only be accessed via USSD

How to withdraw money from a Sampath Bank ATM

300+ ATM’s around the island

Steps to withdraw eZ Cash through Commercial Bank ATMs

  • Dial (USSD #111#)
  • Select “Withdraw Cash”
  • Enter the eZ Cash PIN
  • Select Option “1. Sampath Bank ATM”
  • Enter Amount (Min – Rs. 100/- and Max – Rs. 5000/-)
  • Confirm
  • OTP will be sent to the phone (SMS from Sampath Bank)
  • Visit any Sampath Bank ATM and select CARDLESS option
  • Enter eZ Cash Customer’s NIC - without the trailing letters Eg: “V/X”
  • Enter OTP (Received via Sampath Bank)
  • Enter Amount
  • Withdraw money

Pricing – Standard eZ Cash withdrawal fee is applicable

Withdrawal Limit

Any customer can withdraw only up to their given eZ Cash wallet limit. One-time Cash Out limit is Rs. 5,000/-.

For more information please refer Transaction Limits

Service Charge

Standard eZ Cash withdrawal charges are applicable. For more information please refer Transaction Charges

FAQ’s

Is the service available in the eZ Cash app?
No, Service is not available in the app, the only mode is Customers eZ Cash USSD

Can I withdraw from any Sampath Bank ATM?
Yes, the service is available at any Sampath Bank ATM.

How long will it take to dispense money?
The process will take less than 2 minutes.

What is an OTP?
An OTP is a unique numeric code that is sent to your mobile to withdraw money via Sampath Bank ATMs

Will I get an OTP from Dialog?
Dialog would not be sending the OTP.

Who is sending the OTP?
OTP will be sent by Sampath Bank

What is the OTP validity Period?
2 Days

What happens if my OTP expires?
You would not be able to withdraw from the Sampath Bank ATM

How can I withdraw my money with an expired OTP?
You would have to visit a Sampath Bank branch in order to withdraw the cash over the counter

What details should I give to the Sampath Bank branch if I need to withdraw cash with an expired OTP?
You will have to provide your eZ Cash wallet number, NIC, OTP and the amount to verify your expired transaction

How do I withdraw if the ATM is not functioning?
You would have to visit a Sampath Bank branch in order to perform an over the counter withdrawal

How many times can the Customer Enter the OTP Incorrectly at the ATM?
Customer can only Enter the PIN incorrectly for 3 times upon which the Transaction will be suspended.

How else could the Transaction be suspended?
- Entering the OTP Incorrectly 3 times
- Entering the NIC Incorrectly 3 times
- Entering the Amount Incorrectly 3 times

How do I withdraw cash if the above 3 scenarios happen to me?
You would have to visit a Sampath Bank branch in order to perform an over the counter withdrawal with all the necessary details.

What are Withdrawal Limits for Sampath Bank ATMs?
Transaction Limit per Withdrawal would be Rs 5,000 and the minimum withdrawal amount is 100 LKR

What should be done if the Customer needs to Withdraw eZ Cash more than the Per Transaction Limit of Rs 5000?
Customer will have to do the Transaction multiple times with a maximum per Transaction Value of Rs 5,000

What are the Charges Applicable for eZ Cash Withdrawals at Sampath Bank ATMs?
Existing eZ Cash Withdrawal Charges are applicable for Sampath ATM Withdrawals

Terms and Conditions

  • This service is available at any Sampath Bank ATM
  • Applicable to all Dialog, Etisalat and Hutch customers.
  • Minimum withdrawl limit of Rs.100 and a maximum of Rs.5,000 per transaction

Terms & conditions apply
Call 7111 for more information