Introducing more sufficient places to withdraw eZ Cash. With this facility, eZ Cash account holders can withdraw money at their convenience from any Sampath Bank ATM. Please note that this facility can only be accessed via USSD
300+ ATM’s around the island
Steps to withdraw eZ Cash through Commercial Bank ATMs
Pricing – Standard eZ Cash withdrawal fee is applicable
Any customer can withdraw only up to their given eZ Cash wallet limit. One-time Cash Out limit is Rs. 5,000/-.
For more information please refer Transaction Limits
Standard eZ Cash withdrawal charges are applicable. For more information please refer Transaction Charges
Is the service available in the eZ Cash app?
No, Service is not available in the app, the only mode is Customers eZ Cash USSD
Can I withdraw from any Sampath Bank ATM?
Yes, the service is available at any Sampath Bank ATM.
How long will it take to dispense money?
The process will take less than 2 minutes.
What is an OTP?
An OTP is a unique numeric code that is sent to your mobile to withdraw money via Sampath Bank ATMs
Will I get an OTP from Dialog?
Dialog would not be sending the OTP.
Who is sending the OTP?
OTP will be sent by Sampath Bank
What is the OTP validity Period?
What happens if my OTP expires?
You would not be able to withdraw from the Sampath Bank ATM
How can I withdraw my money with an expired OTP?
You would have to visit a Sampath Bank branch in order to withdraw the cash over the counter
What details should I give to the Sampath Bank branch if I need to withdraw cash with an expired OTP?
You will have to provide your eZ Cash wallet number, NIC, OTP and the amount to verify your expired transaction
How do I withdraw if the ATM is not functioning?
You would have to visit a Sampath Bank branch in order to perform an over the counter withdrawal
How many times can the Customer Enter the OTP Incorrectly at the ATM?
Customer can only Enter the PIN incorrectly for 3 times upon which the Transaction will be suspended.
How else could the Transaction be suspended?
- Entering the OTP Incorrectly 3 times
- Entering the NIC Incorrectly 3 times
- Entering the Amount Incorrectly 3 times
How do I withdraw cash if the above 3 scenarios happen to me?
You would have to visit a Sampath Bank branch in order to perform an over the counter withdrawal with all the necessary details.
What are Withdrawal Limits for Sampath Bank ATMs?
Transaction Limit per Withdrawal would be Rs 5,000 and the minimum withdrawal amount is 100 LKR
What should be done if the Customer needs to Withdraw eZ Cash more than the Per Transaction Limit of Rs 5000?
Customer will have to do the Transaction multiple times with a maximum per Transaction Value of Rs 5,000
What are the Charges Applicable for eZ Cash Withdrawals at Sampath Bank ATMs?
Existing eZ Cash Withdrawal Charges are applicable for Sampath ATM Withdrawals
Terms and Conditions
Terms & conditions apply
Call 7111 for more information