top-up-from-bank-account

Sinhala | Tamil

Now you can purchase products using your eZ Cash wallet at any LankaQR enabled merchant island wide!

LankaQR is a common QR (Quick Response) issued by eZ Cash, powered by Dialog Axiata PLC, along with the Central Bank of Sri Lanka for which eZ Cash customers can instantly perform OTC payments from smartphones at any eZ Cash or Fintech/ Mobile Banking enabled merchant.

With LankaQR, eZ Cash customers can perform an OTC (Over the Counter) transaction from their bank accounts even without a card machine at the merchant point. This method is hassle-free as the transaction is processed instantly and there is no cash handling at the counter.

eZ Cash customers can simply scan the merchants LankaQR code using the eZ Cash Mobile App or FinTech/ Mobile Banking App ( HNB-Solo, FriMi etc.) from their smartphone and pay. Once the customer scans and pays at any Lanka QR enabled merchant, the merchant will receive funds instantly to their eZ Cash merchant wallet. Both the customer and merchant will receive a transaction confirmation SMS.

Once the transaction is successful and the SMS has been received, the customer can proceed to receive the goods/services from the merchant for the payment they have made.

Fees

As a customer, eZ Cash customers won’t be charged any additional amount for using the LankaQR platform.

Transaction limits

eZ Cash customers can process transactions based on their available balance in the wallet and up to the wallet limit at a time (via eZ Cash customer wallets)

 

FAQs

1. Do I get charged for the payments made via LankaQR?
No, you will not be charged extra for the payments made through LankaQR.

2. How long would it take for the transaction to be successful?
The transactions will be processed in real-time.

3. Can I pay at another 3rd party LankaQR retailer location (other than eZ Cash retailers)?
Yes, you can use the eZ Cash mobile app and scan at any third - party LankaQR enabled merchant. i.e. Frimi/HNB Solo/ iPay/Upay etc.

4. Can I use my credit card/ debit card to make the payments at an eZ Cash retailer?
eZ Cash does not facilitate credit/debit cards in the eZ Cash mobile app.

5. What is the maximum transaction value which can be processed per transaction?
eZ Cash Customer Wallet – Wallet limit size
Classic Wallet – Rs. 10,000 Maximum
Power Wallet– Rs. 50,000 Maximum

6. How does the reversal work in case I need a refund for a purchase made through LankaQR?
If the payment was made to an eZ Cash merchant wallet– they will contact the Retailer Help Desk on ezretailerhelpdesk@dialog.lk
Customers can also contact the eZ Cash hotline 7111 for any additional query.
If the payment was made through a 3rd Party LankaQR Merchant – Please request that the customer contacts the hotline 7111

7. How long will the reversal process take?
eZ Cash Wallet to eZ cash Merchant – 1-2 Working days – SLA.
eZ Cash Wallet to 3rd party LankaQR Merchant– 2-3 Working days.

8. What do I do if a transaction fails?
If the transaction is from an eZ Cash Customer Wallet– contact the eZ Cash hotline on 7111.
If the transaction is at a 3rd Party LankaQR Merchant – Customer to contact eZ Cash hotline 7111.
3rd Party LankaQR Merchant will inform the relevant support hotline.

9. What do I do if I get a QR scan failure through my app?
You can dial the eZ Cash hotline on 7111 for any issue related to the app or LankaQR code.